{"id":856,"date":"2025-11-21T09:21:17","date_gmt":"2025-11-21T09:21:17","guid":{"rendered":"https:\/\/www.alexmultimedia.es\/?page_id=856"},"modified":"2025-11-21T12:07:13","modified_gmt":"2025-11-21T12:07:13","slug":"automatizacion-de-atencion-al-cliente-con-ia","status":"publish","type":"page","link":"https:\/\/www.alexmultimedia.es\/ca\/automatizacion-de-atencion-al-cliente-con-ia\/","title":{"rendered":"Automatitzaci\u00f3 d'atenci\u00f3 al client amb IA"},"content":{"rendered":"<div class=\"wp-block-uagb-container uagb-block-dde5c922 alignfull uagb-is-root-container\">\n<div class=\"wp-block-uagb-container uagb-block-b618de5d\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-1d772575\"><h1 class=\"uagb-heading-text\">Automatitzaci\u00f3 d'atenci\u00f3 al client amb IA <\/h1><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-4b0b8f05 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-ab53c455\"><h2 class=\"uagb-heading-text\"><strong>Com Reduir la C\u00e0rrega Manual i Estandarditzar els teus Processos d'Atenci\u00f3 al Client?<\/strong><\/h2><p class=\"uagb-desc-text translation-block\">L'automatitzaci\u00f3 <strong> de l'atenci\u00f3 al client<\/strong> utilitza <strong>programari impulsat per IA<\/strong> per a executar tasques repetitives. El seu objectiu \u00e9s <strong>estandarditzar les interaccions<\/strong>, <strong>reduir la c\u00e0rrega manual<\/strong> dels agents i permetre'ls enfocar-se en la <strong>resoluci\u00f3 de casos complexos i d'alt valor<\/strong>.<\/p><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-layout-flex uagb-block-9286c5ad\">\n<div class=\"wp-block-uagb-container uagb-block-b6ad80b7\">\n<div class=\"wp-block-uagb-info-box uagb-block-db3dcad8 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title-prefix\">Automatitzaci\u00f3 de la interacci\u00f3 amb el client<br><\/h3><p class=\"uagb-ifb-title translation-block\">En Alexmultimedia ajudem les empreses a implementar l'automatitzaci\u00f3 <strong> de l'atenci\u00f3 al client<\/strong> mitjan\u00e7ant l'\u00fas estrat\u00e8gic de la <strong>Intel\u00b7lig\u00e8ncia Artificial (IA)<\/strong>, una tecnologia clau per a aquest fi. Aquesta automatitzaci\u00f3 va m\u00e9s enll\u00e0 de les respostes programades, permetent <strong>estandarditzar, millorar i personalitzar les interaccions<\/strong> al llarg de tot el recorregut del client sense requerir intervenci\u00f3 humana directa. La IA facilita que les empreses transformin el seu servei al client en un <strong>avantatge competitiu<\/strong> que no sols brinda una experi\u00e8ncia del client superior, sin\u00f3 que tamb\u00e9 optimitza les operacions internes.<\/p><\/div><\/div><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-embed alignwide is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\" style=\"margin-top:var(--wp--preset--spacing--70);margin-bottom:var(--wp--preset--spacing--70)\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"What are AI Chatbots?\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/gmUHEvrpYoU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-layout-flex uagb-block-cebb2fc1\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large is-resized has-custom-border uag-hide-tab uag-hide-mob\" style=\"margin-top:90px;margin-bottom:90px\"><img decoding=\"async\" src=\"https:\/\/flokzu.com\/wp-content\/uploads\/2024\/08\/Insta-publicaciones-40.jpg\" alt=\"ia\" class=\"has-border-color has-ast-global-color-1-border-color\" style=\"border-width:1px;border-radius:20px;box-shadow:var(--wp--preset--shadow--sharp);aspect-ratio:16\/9;object-fit:cover;width:550px\"\/><\/figure>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-fcfeb657\">\n<div class=\"wp-block-uagb-info-box uagb-block-62e38cdd uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title-prefix\">Beneficis Estrat\u00e8gics de l'Automatitzaci\u00f3 en Atenci\u00f3 al Client<\/h3><p class=\"uagb-ifb-title translation-block\"><br>L'Atenci\u00f3 <strong> al Client Automatitzada<\/strong>, impulsada per la <strong>Intel\u00b7lig\u00e8ncia Artificial (IA)<\/strong>, \u00e9s una eina essencial que permet oferir assist\u00e8ncia i resoldre necessitats <strong>sense intervenci\u00f3 humana directa<\/strong>, garantint una disponibilitat 24\/7. Aquesta evoluci\u00f3 va molt m\u00e9s all\u00e0 de les respostes programades, ja que la IA facilita interaccions intel\u00b7ligents que <strong>personalitzen i milloren significativament l'experi\u00e8ncia del client<\/strong>. Aquesta tecnologia \u00e9s clau per a convertir el servei en un <strong>avantatge competitiu<\/strong> en optimitzar dr\u00e0sticament els processos operatius, aconseguint una major <strong>efici\u00e8ncia<\/strong> interna al mateix temps que s'eleva la qualitat i la satisfacci\u00f3 del client.<\/p><\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Estrat\u00e8gia i Principis B\u00e0sics:<\/h2>\n\n\n\n<p class=\"translation-block\">En primer lloc, l'automatitzaci\u00f3 garanteix l'estandarditzaci\u00f3\u00a0<strong> i millora dels intercanvis<\/strong>, assegurant que tots rebin el mateix nivell de servei en respostes i procediments, per la qual cosa hi ha una qualitat de\u00a0<strong>servei constant, una experi\u00e8ncia fluida<\/strong>\u00a0i sense esperes per al client. A continuaci\u00f3, opera una\u00a0<strong>personalitzaci\u00f3<\/strong>\u00a0a gran escala. La introducci\u00f3 de la IA facilita la transici\u00f3 d'una simple automatitzaci\u00f3 a una personalitzaci\u00f3 m\u00e9s complexa, ja que \u00e9s possible analitzar les prefer\u00e8ncies i necessitats dels clients per a oferir solucions a mesura.<\/p>\n\n\n\n<p class=\"translation-block\">Un altre benefici important \u00e9s la\u00a0<strong>millora de l'efici\u00e8ncia operativa<\/strong>. De fet, l'automatitzaci\u00f3 tamb\u00e9 permet als assessors centrar-se en problemes que requereixen una experi\u00e8ncia humana real. Ja no perden el temps en tasques repetitives. I per a l'empresa, estalvia temps i diners, sense sacrificar la qualitat del servei.<\/p>\n\n\n\n<p>Tot aix\u00f2 \u00e9s possible gr\u00e0cies a les tecnologies intel\u00b7ligents. Per exemple, aquests principis clau de l'automatitzaci\u00f3 amb IA s\u00f3n:<\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-3ca9627c alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-cce49ae5\">\n<p class=\"has-text-align-center translation-block\">La <strong>Comprensi\u00f3 del Llenguatge Natural (PLN)<\/strong> i l'An\u00e0lisi <strong> de Sentiments<\/strong> interpreten les sol\u00b7licituds (incloent variacions i emocions) per a adaptar i prioritzar la resposta.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-8d8f65bf\">\n<p class=\"has-text-align-center\">El sistema millora el seu rendiment de manera cont\u00ednua aprenent de totes les interaccions pr\u00e8vies.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-1ecec38c\">\n<p class=\"has-text-align-center\">Garanteix una experi\u00e8ncia de client fluida i consistent a trav\u00e9s de qualsevol canal de comunicaci\u00f3 (xat, tel\u00e8fon, email, etc.).<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>En definitiva, l'automatitzaci\u00f3 del servei d'atenci\u00f3 al client \u00e9s una manera d'utilitzar la tecnologia per a crear una relaci\u00f3 m\u00e9s humana i efica\u00e7 amb els clients.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Eines d'automatitzaci\u00f3 del servei d'atenci\u00f3 al client: aplicacions de la IA en el m\u00f3n real<\/h2>\n\n\n\n<p class=\"translation-block\">Passem ara a les eines concretes que permeten fer realitat l'automatitzaci\u00f3 de l'atenci\u00f3 al client, al mateix temps que destaquem com la IA millora la seva efici\u00e8ncia i impacte.\u00a0<strong>Algunes eines b\u00e0siques per a l'automatitzaci\u00f3:<\/strong><\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-0f04538d alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-82fd5846\">\n<p class=\"has-text-align-center\"><strong><strong>Chatbots<\/strong><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">S\u00f3n programes inform\u00e0tics, creats per a simular una conversa humana. A m\u00e9s, utilitzen la intel\u00b7lig\u00e8ncia artificial per a comprendre les preguntes dels clients i proporcionar respostes automatitzades en temps real. Es poden utilitzar, per exemple, en el cas d'un lloc web de compres, per a respondre preguntes sobre productes, terminis de lliurament o devolucions.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-931c1ba5\">\n<p class=\"has-text-align-center\"><strong><strong>Assistents virtuals<\/strong><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center translation-block\">Els <strong>Assistents Virtuals<\/strong> s\u00f3n programes inform\u00e0tics m\u00e9s avan\u00e7ats que els <em>bots<\/em>. Fan <strong>tasques complexes<\/strong> com programar cites, resoldre problemes t\u00e8cnics, gestionar comandes i oferir informaci\u00f3 personalitzada, interactuant per <strong>text o veu<\/strong>. S'utilitzen comunament en <em>tel\u00e8fons intel\u00b7ligents<\/em> (ex. Siri, Google Assistant) i s'integren en aplicacions espec\u00edfiques (ex. banca) per a realitzar transaccions o consultes.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-6e6ee80f alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-58a4ee49\">\n<p class=\"has-text-align-center\"><strong><strong><strong>Sistemes interactius de resposta de veu<\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center translation-block\">Els <strong>IVR<\/strong> s\u00f3n <strong>sistemes telef\u00f2nics automatitzats<\/strong> que permeten als clients interactuar mitjan\u00e7ant <strong>veu o teclat<\/strong>. La seva funci\u00f3 principal \u00e9s <strong>redirigir les anomenades<\/strong> al servei adequat o <strong>proporcionar informaci\u00f3<\/strong> directament. S\u00f3n eines molt comunes en l'atenci\u00f3 al client corporativa, especialment en telecomunicacions.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-3b125fa2\">\n<p class=\"has-text-align-center\"><strong><strong><strong>Software de ticketing<\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center translation-block\">S\u00f3n solucions que <strong>automatitzen el seguiment i la resoluci\u00f3<\/strong> de les consultes dels clients (via email, xat o tel\u00e8fon). Permeten a les empreses <strong>crear i assignar tiquets<\/strong> als agents, <strong>monitorar el seu progr\u00e9s<\/strong> i assegurar el <strong>lliurament de respostes eficients<\/strong> als clients.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Les millores i potenciades per la IA<\/h2>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-d0401512 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-f7fd6454\">\n<p class=\"has-text-align-center\"><strong><strong><strong>Chatbots avan\u00e7ats<\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Amb la IA, poden realitzar transaccions, completar formularis i fins i tot simular converses emocionals<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-20f32f86\">\n<p class=\"has-text-align-center\"><strong>Plataformes d'atenci\u00f3 al client amb IA<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Integren diverses eines (chatbots, ticketing, an\u00e0lisis de dades) per a una soluci\u00f3 completa. (Salesforce Service Cloud, Freshdesk\u2026)<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-e36af4e3 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-146badd0\">\n<p class=\"has-text-align-center\"><strong><strong><strong>Eines d'automatitzaci\u00f3 de correu electr\u00f2nic<\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Personalitzen els correus electr\u00f2nics, realitzen un seguiment de les interaccions i automatitzen les respostes en funci\u00f3 del comportament del client.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-4a23ffa3\">\n<p class=\"has-text-align-center\"><strong><strong>Software IVR intel\u00b7ligent<\/strong><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Utilitzen el reconeixement de veu i la IA per a la gesti\u00f3 aut\u00f2noma de crides o la direcci\u00f3 precisa dels agents.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Caracter\u00edstiques clau de la IA en les eines<\/h2>\n\n\n\n<p class=\"translation-block\">L'automatitzaci\u00f3 <strong> de l'atenci\u00f3 al client<\/strong> \u00e9s essencial per a les empreses que busquen un <strong>avantatge competitiu<\/strong>. Els <strong>bots i assistents virtuals<\/strong> garanteixen un <strong>suport 24\/7<\/strong> amb <strong>temps d'activitat \u00f2ptim<\/strong>, eliminant els temps d'espera i brindant <strong>respostes instant\u00e0nies<\/strong>. Impulsada per la <strong>Intel\u00b7lig\u00e8ncia Artificial (IA)<\/strong>, aquesta tecnologia ofereix <strong>personalitzaci\u00f3 profunda<\/strong> en analitzar dades i anticipar necessitats (<strong>Aprenentatge Autom\u00e0tic<\/strong>). Gr\u00e0cies a la <strong>Comprensi\u00f3 del Llenguatge Natural (PLN)<\/strong> i l'An\u00e0lisi <strong> de Sentiments<\/strong>, la IA ent\u00e9n i prioritza sol\u00b7licituds complexes. Aix\u00f2 condueix a una <strong>resoluci\u00f3 eficient de problemes<\/strong>, alliberant els agents humans, millorant l'efici\u00e8ncia <strong> operativa<\/strong> i permetent una <strong>gesti\u00f3 de pics de demanda<\/strong> sense costos addicionals, mantenint la <strong>coher\u00e8ncia multicanal<\/strong> en tot el recorregut del client.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Software de gesti\u00f3 de relacions amb els clients (CRM): la columna vertebral de l'automatitzaci\u00f3 de l'atenci\u00f3 al client<\/h2>\n\n\n\n<p>El software de gesti\u00f3 de relacions amb els clients (CRM) exerceix un paper fonamental en l'automatitzaci\u00f3 de l'atenci\u00f3 al client. Serveixen com una plataforma combinada per a agregar dades, automatitzar operacions i revisar interaccions, la qual cosa permet a les empreses oferir una experi\u00e8ncia de client excepcional.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Les caracter\u00edstiques clau dels CRM per a l'automatitzaci\u00f3<\/h2>\n\n\n\n<p>En el cor de l'automatitzaci\u00f3 del servei al client es troba el programari de gesti\u00f3 de relacions amb els clients (CRM). S\u00f3n els pilars que permeten a les empreses optimitzar les seves interaccions amb els clients.<\/p>\n\n\n\n<p class=\"translation-block\">Una de les caracter\u00edstiques fonamentals d'un CRM \u00e9s la\u00a0<strong>centralitzaci\u00f3 de les dades dels clients<\/strong>. En consolidar tota la informaci\u00f3 relacionada amb el client, com l'historial d'interaccions, les prefer\u00e8ncies i les dades demogr\u00e0fiques, en un sol lloc, CRM ajuda als agents a tenir una visi\u00f3 completa de cada client. Aquesta visi\u00f3 general fa que sigui molt m\u00e9s f\u00e0cil\u00a0<strong>personalitzar les interaccions<\/strong>. El seguiment i la gesti\u00f3 de les interaccions \u00e9s una altra caracter\u00edstica complement\u00e0ria i essencial dels CRM. En registrar el contingut de les interaccions amb els clients, ja siguin anomenades, correus electr\u00f2nics o xats, el CRM permet als agents un\u00a0<strong>context complet durant cada interacci\u00f3<\/strong>\u00a0i, en conseq\u00fc\u00e8ncia, un millor servei per als clients. Al mateix temps, els CRM permeten enviar\u00a0<strong>missatges personalitzats<\/strong>, ja sigui correu electr\u00f2nic, SMS o altres formes de comunicaci\u00f3, en funci\u00f3 del comportament i les prefer\u00e8ncies del client. Finalment, els CRM ofereixen eines d'an\u00e0lisis\u00a0<strong> d'informaci\u00f3 del client<\/strong>\u00a0que promouen una comprensi\u00f3 detallada de les necessitats i prefer\u00e8ncies del client. Aquestes dades cr\u00edtiques ajuden a augmentar l'efici\u00e8ncia del servei al client en proporcionar respostes i resolucions m\u00e9s adequades. A m\u00e9s, proporcionen a les empreses la capacitat de prendre decisions informades basades en dades concretes.<\/p>\n\n\n\n<p>En combinar aquestes caracter\u00edstiques clau, els CRM es converteixen en eines indispensables per a les empreses que desitgen automatitzar la seva atenci\u00f3 al client.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Capacitats avan\u00e7ades dels CRM moderns<\/h2>\n\n\n\n<p class=\"translation-block\">Els <strong>CRM moderns<\/strong> van m\u00e9s enll\u00e0 de les funcions b\u00e0siques, oferint <strong>capacitats avan\u00e7ades<\/strong> crucials per a l'\u00e8xit empresarial. La <strong>segmentaci\u00f3 avan\u00e7ada<\/strong> permet una orientaci\u00f3 de missatges extremadament precisa basada en el comportament del client. Gr\u00e0cies a la integraci\u00f3 de la <strong>Intel\u00b7lig\u00e8ncia Artificial (IA)<\/strong>, aquests sistemes realitzen <strong>an\u00e0lisis predictives<\/strong> per a anticipar el comportament de compra o identificar riscos d'aband\u00f3. A m\u00e9s, faciliten l'automatitzaci\u00f3 <strong> del flux de treball<\/strong>, encarregant-se de tasques complexes com a recordatoris i <em>reporting<\/em>. El seu gran avantatge \u00e9s la <strong>integraci\u00f3 amb altres eines<\/strong> (comer\u00e7 electr\u00f2nic, automatitzaci\u00f3 del m\u00e0rqueting), creant un ecosistema complet per a optimitzar processos. Finalment, la <strong>personalitzaci\u00f3 dels quadres de comandament<\/strong> assegura que cada usuari tingui una vista rellevant, permetent a les empreses prendre <strong>decisions informades<\/strong> i oferir una <strong>experi\u00e8ncia de client excepcional<\/strong>.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-d7b60fd6 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-info-box uagb-block-6fdc34d4 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h2 class=\"uagb-ifb-title\">Transforma el teu negoci amb nosaltres avui!<\/h2><\/div><p class=\"uagb-ifb-desc\">En Alexmultimedia, estem dedicats a oferir disseny web de qualitat per a empreses a Barcelona, adaptant-nos a les teves necessitats espec\u00edfiques.<\/p><div class=\"uagb-ifb-button-wrapper wp-block-button\"><a href=\"\/ca\/contacto\/\" class=\"uagb-infobox-cta-link wp-block-button__link\" target=\"_self\" rel=\"noopener noreferrer\" onclick=\"return true;\"><span class=\"uagb-inline-editing\">Sol\u00b7licita pressupost<\/span><\/a><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-c07745c5 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-66fc2ef0\">\n<div class=\"wp-block-uagb-info-box uagb-block-beb6dd26 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\"><br>Contacta'ns<\/h3><\/div><p class=\"uagb-ifb-desc\"><strong>Carrer Concili de Trento 78<\/strong> 08018, <strong>BARCELONA<\/strong><br><strong>Carretera Sant Gregori 107<\/strong> 17007, <strong>GIRONA<\/strong><br><strong>+34 671 84 27 07<\/strong><br>info@alexmultimedia..es<\/p><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-7c39c5e0\">\n<div class=\"wp-block-uagb-info-box uagb-block-a17ed88a uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\">Aspecte Legal<\/h3><\/div><p class=\"uagb-ifb-desc\"><a href=\"https:\/\/www.alexmultimedia.es\/ca\/aviso-legal\/\" data-type=\"page\" data-id=\"778\">Av\u00eds Legal <\/a><br><a href=\"\/ca\/proteccion-datos\/\" data-type=\"page\" data-id=\"789\">Pol\u00edtica de Protecci\u00f3 de Dades<\/a><br><a href=\"https:\/\/www.alexmultimedia.es\/ca\/politica-cookies\/\" data-type=\"page\" data-id=\"792\">Pol\u00edtica de Cookies<\/a><\/p><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-1a34e130\">\n<div class=\"wp-block-uagb-info-box uagb-block-7f66c0c4 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\">Enlla\u00e7os rellevants<\/h3><\/div><p class=\"uagb-ifb-desc\"><a href=\"\/ca\/paginas-web-a-medida-en-barcelona\/\">P\u00e0gines Web a Mesura<\/a><br><a href=\"\/ca\/posicionamiento-natural-organico\/\">Posicionament Natural<\/a><br><a href=\"\/ca\/diseno-web-drupal-profesional\/\">Disseny web Professional WordPress<\/a><\/p><\/div><\/div>\n<\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Automatizaci\u00f3n de atenci\u00f3n al cliente con IA \u00bfC\u00f3mo Reducir la Carga Manual y Estandarizar tus Procesos de Atenci\u00f3n al Cliente? [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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